BSNL Selfcare Web Portal for managing All Customer accounts

BSNL Online customer care web portal integrated and customer friendly Selfcare Online Portal for all Telecom circle customers in India.

BSNL Selfcare Portal also known as BSNL Customer care portal managed by Public telecommunications company in India Bharat Sanchar Nigam Limited. One of the Telecom services competitor and State owned Telecom Public Sector know for its affordable bsnl tariff plans for prepaid recharge plans, postpaid monthly bill plans and also high speed broadband internet services in the name of Bharat Fibernet or Bharat fiber ftth services. 

BSNL Selfcare Web Portal for managing Customer account
At a glance: BSNL launched customer friendly new and innovative online customer service for all BSNL Broadband, Fiber to the Home i.e with name Bharat Fiber, Landline and Mobile customers, having an account in this new BSNL Selfcare portal, the user can access all their bsnl telecommunications online services at your fingertips.

What is Selfcare BSNL Portal for Customers in India
The name it self derives Self Care Portal taking care of self means bsnl customers can easily manage their account of broadband, prepaid, postpaid or any other services subscribed. It is a specially invented and designed BSNL customer support portal called BSNL Selfcare Portal and the online web application allows all new subscriptions, additional installations and also to submit BSNL complaints online over broadband, landline and FTTH (Bharat Fiber) along with some new ones mobile devices. 

What are the Services to be activated on the BSNL portal.
BSNL Selfcare Portal is a magical or technological gateway to the web, and its purpose is to provide all customers solutions at one stop and providing facilities through the Online BSNL portal selfcare account and offers excellent up-to-date and measurable customer support regarding telecommunication services through a gateway called Selfcare portal for bsnl users.

  • What next when My mobile bsnl selfcare otp not received which is auto generated?
  • BSNL Selfcare password reset for login with the new one in just 4 steps
  • A separate or default IP address is set for bsnl portal login to manage router settings
  • BSNL customer feedback on the Self Care portal for troubleshooting

In this competition era for bsnl it is necessary to design a special grievance cell customer service center where customer him/ her self can manage and solve their subscribed account instantly without any visiting nearby bsnl customer service center or any bsnl channel partners. 

The main motto is to offer every customer service online, but this should only be done at the time of registration, BSNL Mobile, Fixed Network and after bsnl broadband login can enjoy various telecommunication services provided within the BSNL Selfcare portal, such as the sending a BSNL broadband service request, change plans online, etc. Check them all.

Structures of the self-care portal
With this BSNL customer support portal, you can have full access to the following services.

  • Check BSNL broadband usage
  • Know your BSNL broadband user ID
  • Submit a BSNL complaint online
  • Download the duplicate BSNL invoice
  • Change BSNL broadband plan online
  • Check your invoice payments on the express payment portal
  • Status of a service request and more
  • Check your DSL or / Bharat Fiber broadband plan
  • To take advantage of all these services, here is the fully illustrated process for the registration process and use of the BSNL Selfcare portal.

What are the Facilities providing for Wireless / Wireline users?

Facilities for Un-registered users (Wireline / Wirelss)

New Services (Self Onboarding)New Services
New Services (By Agent)Complaint Booking
Wings Services BookinPay Bill / Bills for Postpaid only
Track New Service RequestRecharge for Prepaid Only
Go Green (Opt for E-Bill Only) 
Pay Your bill or bills 
Loyalty Rewards Scheme / FAQ 
Register Coplaint 
Track Complaint 
Change Broadband Password 
Leased Circuit Cost Estimation

Facilities for Registered users (Wireline / Wireless)

View / Pay Bills / Sign up for E-billPay Bill / Bills for Postpaid Only
Check Landline / Broadband usageView Bill / Bills for Postpaid only
View / Redeem Loyalty PointsView Payment History
Track Order / ComplaintsView Balance for Prepaid only
Change Broadband PasswordView Balance for Prepaid only
Update Customer ProfileRecharge for Prepaid only
Schedule Conference

How to Register on the BSNL self-care portal?
The BSNL Self-Care Portal will offer customers to make the necessary changes. Plan to add or deactivate BSNL service structures on the Internet and all are available with registration only as follows.

Open your browser
The welcome page will open with the my bsnl login with many services for registered and unregistered users (See above table)
Click Register / SignUp (the registration page will open in three steps if you're new)

BSNL Selfcare Web Portal
Fill in the details in step 1 containing (name, email ID, mobile number, telecommunication circle from drop down list, captcha code) - Click Next  -> button

BSNL Selfcare Web Portal

You will immediately receive a one-time password on your mobile number provided, then it will redirect you to next stage.

BSNL Selfcare Web Portal
Send your received OTP in the appropriate box in step 2 (if no OTP has been received, click Resend OTP) - Click Next 
BSNL Selfcare Web Portal

Set bsnl selfcare portal username to create your strong password with a minimum of 8 characters with at least one alphabet and one digit - Click Submit

BSNL Selfcare Web Portal

You will be immediately redirected to the my bsnl login page.
A verification link sent in your respective email ID (Please login to your email account and click the link to verify your account)
Log in to your registered email account.
Check the email received from the Selfcare portal in your inbox.
Click the link to activate your account (check your spam folder if not your inbox).
You have successfully created your Selfcare account
Then proceed to login

How to add wireline accounts in bsnl selfcare?

BSNL Selfcare Web Portal

Now Select the connection type i.e Wire-line to add your account
BSNL Selfcare Web Portal

Add your connection services Broadband / Landline / FTTH i.e Bharat fiber under Wireline services category
BSNL Selfcare Web Portal
Provide details about: Customer category, State, Billing account number, Service ID (fixed line phone number allotted as shown in the image with STD code)

Under Wirelss services category User can add their BSNL Prepaid / Postpaid account number to manage account
BSNL Selfcare Web Portal

Whether this web portal selfcare compatible with all browsers online?

This BSNL customer service portal is compatible with IE8 and higher Internet Explorer browsers. Also in Chrome, Firefox, Safari (MacOS 10.5,10.6). The best displayed resolution of the BSNL Selfcare portal is 1024 × 768. Enjoy your best online customer support account.

As the BSNL postpaid customer, the ISP introduced the BSNL Prepaid self-care portal for GSM mobile users to control all their services and change the required one from anywhere by logging in with the one-time password option, so that even prepaid users can consult and use the services of the BSNL Mobile Selfcare web portal from anywhere on the web.

Customer Frequently Asked Questions for BSNL Self care Portal

Whether Portal bsnl selfcare is separate or same for zone wise customers in India?

Previously, there were four types of BSNL customer support portal to access online services. They are all different for each area. They are all currently migrating to an updated Selfcare Portal.

Who can register the self-care portal?

Only active subscribers to BSNL services (broadband, fixed line and postpaid mobile) can register on the Selfcare portal and can only access the facilities provided to activate or log out online.

How long will it take to activate my online self-care account?

After registration, your BSNL customer service portal account will be activated immediately.

Whether this Selfcare services free or impose charges in monthly bill?

To access this online web services bsnl will not impose any type of charges or registration fee in the monthly bill. This Selfcare application is an absolutely free service for all active customers who subscribed to bsnl broadband tariff plans or bhart fiber plans. Furthermore, there are no hidden costs in any way

OK If I registered!What are the facilities and benefits will get from BSNL Selfcare Portal?

The following are the main services offered through the BSNL Selfcare Portal where customer can easily access all the facilities and benefits at one stop after subscribing to the BSNL Tariff plans of broadband fibernet connection or landline phone connection.

  • Registration of new services
  • Booking service bsnl wing
  • Monitoring of a new service request
  • Check broadband usage / FTTH BSNL
  • Know your BSNL broadband user ID
  • Change your broadband password
  • Email ID update
  • Submit a BSNL complaint online
  • Download the duplicate BSNL invoice
  • Pay your BSNL bill online
  • Change BSNL / FTTH broadband plan online
  • Change BSNL landline plan online
  • Check your invoice payment history
  • Status of a service request
  • Estimate of the cost of the leased circuit 

Can I retrieve bsnl selfcare user id forgot before login my account?

Yes, User having account registered already can retrieve their username or bsnl selfcare forgot password with simple verfication process with mobile number or email ID already submitted at time of registration account for login.

How can I login to bsnl selfcare portal?

Using mobile number or email ID can easily access to login your account to change plan, lodge complaint, shift address, change mobile number, know latest bill, broadband data usage and more. 

How to get otp for bsnl tele verification?

BSNL facilitates this option to get OTP (One time password) for verification of account. If you've not received any OTP on your mobile phone click on Resend OTP link the auto generated option will resend you OTP to your mobile for verification of bsnl selfcare account.

Is there any Latest Prepaid tariff plans or offers available Online to subscribe?

Yes, from time time bsnl launching affordable and unlimited benefits prepaid tariff plans for mobile subscribers in all telecom circles where customer can enjoy high internet and make unlimited voice calls to any network while in National roaming. In addtion can send a limited number of message to any network per day.

Is there any Latest Prepaid tariff plans or offers available Online to subscribe?

Yes, from time time bsnl launching affordable and unlimited benefits prepaid tariff plans for mobile subscribers in all telecom circles where customer can enjoy high internet and make unlimited voice calls to any network while in National roaming. In addition can send a limited number of message to any network per day. (Check Latest Prepaid recharge plans and offers)

Is there any Latest broadband tariff plans or offers available online to subscribe?

Yes, from time time bsnl launching affordable and unlimited benefits broadband tariff plans for Home / Office under fixed line or wiless i.e over wifi services. BSNL servicing Fiber-to-the-home services in all telecom circles at cheap rates with one month discount scheme on payment of annual subscription feed in advance.

Where to get or how to get bsnl broadband new connection or bharat fiber new connection?

User can also take Landline as well broadband new connection over fibernet in all telecom circles where customer can enjoy high internet and make unlimited voice calls to any network across India. 

Check Latest Broadband tariff plans or 

Download broadband tariff card


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